Euroroute News
Cloud ACS – From Reactive to Proactive Customer Support
From Reactive to Proactive: How Cloud ACS Turns Support Teams into Strategic Assets UK ISP support teams spend a significant portion of their time handling customer interations that in reality can be managed by better use of automation. Examples incudle: a router...
Extending Multi-Gig Broadband with Huawei FG736 Wi-Fi 7 Repeater
The Huawei eKitOptiX FG736 is a dual-band Wi-Fi 7 repeater designed to address that challenge directly. By extending high-performance connectivity throughout the property with minimal installation complexity, it gives ISPs a practical tool for improving the end-user experience without increasing operational overhead.
Beyond Hardware – What a Good Distribution Partner Should Deliver
Customer Premises Equipment (CPE) sits at the centre of the end-user experience. Performance issues, complex installations, and firmware mismanagement quickly lead to support calls and churn.
Why Your Customer Experience Is Only as Good as Your Router
Customer experience in broadband is shaped inside the home. No matter how advanced the fibre network may be, the router ultimately defines how customers perceive speed, reliability, and value.
Rethinking Upload Speeds in FTTP Marketing
Why UK ISPs should lead with symmetric upload speeds in FTTP marketing and how CPE quality determines whether the performance promise actually holds.
The True Cost of Cheap Broadband (And When It Backfires)
Why cheap CPE costs UK ISPs more than the unit price suggests — a look at support costs, hardware failures, churn risk, and total cost of ownership.